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Website Maintenance, Support & Hosting

The help desk without the headache. Real support, real people.

Support should feel simple and reliable.

We keep your site fast, secure, and stress-free with proactive care and responsive service. From bug fixes and content updates to accessibility checks, SEO monitoring, and performance tuning, our in-house team ensures your website keeps working beautifully, long after launch.

Capabilities

Support Essentials

What’s typically included in our support contracts.

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CMS Maintenance & Updates

Keep your CMS secure, stable, and up to date with expert management for WordPress and Drupal.

Content Updates & Technical Support

Fast, dependable help for ongoing content edits, enhancements, and technical fixes.

Security & Uptime Monitoring

Continuous monitoring that protects your site, detects threats, and ensures maximum uptime.

Malware Prevention & Removal

Safeguard your website with proactive malware detection, prevention, and remediation.

Ongoing CMS, SEO & Accessibility Training and Consulting

Empower your team with hands-on training and expert consulting for sustainable site management.

Managed Hosting Solutions

Reliable, high-performance hosting with enterprise-grade uptime and SOC 2–compliant security.

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Accessibility Monitoring & Remediation

Maintain ADA and WCAG 2.2 compliance with proactive accessibility audits and improvements.

Two gears connected by an arrow above two overlapping squares, symbolizing development, process, workflow, or integration.

Performance Tuning, Site Health & SEO Checks

Regular performance and SEO reviews to keep your site fast, optimized, and search-ready.

Daily Backups & Verified Recovery

Automated daily backups and tested recovery processes for total peace of mind.

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WooCommerce & Shopify Ecommerce Support

Expert support and optimization for your online store, ensuring a seamless shopping experience.

Why It Matters

Our support keeps your site fast, secure, and accessible while giving your team peace of mind. With clear communication, proven expertise, and a commitment to excellence, we keep everything in harmony so your digital presence performs at its best.

Outcomes You’ll See

  • Faster load times and stronger SEO rankings
  • Reliable uptime with fewer risks
  • Accessible, user-friendly experiences for every audience
  • Easier workflows for your team
  • A site that evolves seamlessly as your needs grow

Our Approach

At ERI, our signature RDS Method

Research. Discovery. Strategy.

Our formula for success is rooted in the simple belief that extraordinary results can be accomplished by taking a four-dimensional approach.

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We Investigate

Research, Discovery & Strategy

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We Ideate

Design & Planning

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We Build

Development & Technical Execution

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We Deliver

Deploy, Measure Results & Provide Ongoing Support

Our Clients

Universities and colleges we’ve empowered

Valparaiso University Logo
Muhlenberg College
Susquehanna University Logo
Massachusetts College of Liberal Arts Logo
Higher education website design Clark University seal
Higher education website design client Tufts University logo
Lafayette College Logo
UMass Medical School logo, color against white background
Stevens Institute of Technology
Endicott College seal against white background
Maine College of Art & Design Logo
Icahn School of Medicine at Mount Sinai
University of Pittsburgh School of Education logo
University of Pittsburgh Office of Innovation and Entrepreneurship logo
Shepherd University logo featuring a yellow clock tower shield next to the words "Shepherd University" in blue text

Get in Touch

Schedule a Free Consultation

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